General

- Barancatto, R., The Knowledge Connection, Harvard Business School Press, Boston, (1991).
- Bohn, D. & Peat, F.D. Science, Order and creativity (2nd ed.). Routledge. (2000)
- Bunnin,N & Tsui-James,E.P (Eds.). Blackwell Companion to Philosophy. Blackwell Publishers Ltd. (1996)
- Clark, K., - Knowledge, Problem Solving and Innovation in the Evolutionary Firm- . Harvard Business School Report. (1989)
- Fetzer, J.H. Philosophy and cognitice science. Paragon. (1996)
- Guilford, J. P. Cognitive Psychology with a Frame of Reference. San Diego: Edits. Publishers. (1979)
- Handy, C. The Age of Paradox. Harvard Business Scholl Press. (1995)
- IDE. - La cocina del IDE- . Instituto de Desarrollo Empresarial Guayaquil. (1998)
- Morris, T. If Aristotle ran General Motors: the New Soul of Business. New York, NY: Henry Holt and Company, Inc. (1998)
- Muñoz-Seca B. & Riverola, J. Gestion del Conocimiento. Folio (1997)
- Nonaka, I. The Knowledge Creating Company. Harvard Business Review, Nov-Dec. (6), 96-194. (1991)
- Nonaka, I. A. Dynamic theory of organizational knowledge creation. Organization Science, (Feb), 14-37. (1994)
- Pérez López, J.A. Teoría de la Acción Humana en las Organizaciones: la acción personal. Madrid: Rialp. (1991)
- Polyani, M. The tacit dimension. Garden City, New York: Doubleday. (1966)
- Quinn, JB. Intelligent enterprises. New York, NY: The Free Press. (1992)
- Quinn, JB. Innovation Explosion: Using Intellect and Software to Revolutionize Growth Strategies. New York, NY: The Free Press. (1997)
- Ruggles, R. The State of the Notion: Knowledge Management in Practice. California Management Review, 40(3). (1998)
- Russell, S. & Norvig, P. Artificial Intelligence: A Modern Approach. Prentice Hall. (1995)
- Senge, P. M. The Fifth Discipline. New York: Doubleday/Currency. (1990)
- Simon, H. A. Sciences of the Artificial. Cambridge: MIT Press. (1981)
- Vidorreta, Joseba La gestión del conocimiento en el sector sanitario. Asociación de Economía de la Salud (1998)
- Von Krogh G. & Ross J. (Eds.). Managing knowledge. Sage. (1996)

El conocimiento y la solución de problemas

- Anderson, J.R. Cognitive Psychology and its Implications. W.H. Freeman. (1990)
- Bobrow, D.G., & Collins, A. Representation and understanding: Studies in cognitive science. New York: Academic Press. (1975)
- Cherniak, C. Minimal rationality. Cambridge: MIT Press. (1990)
- Dreidstadt, R. The Use of Analogies and Incubation in Obtaining Insights in Creative Problem Solving. Journal of Psychology, (7), 159-175. (1969)
- Fagin, R et al. Reasoning about Knowledge. Cambridge: MIT Press. (1995)
- Flood, R. L. & Jackson, M. C. Creative Problems Solving: Total Systems Intervention. New York, NY: John Wiley & Son Ltd. (1991)
- Jackendoff, R. Consciousness and the computanional mind. Cambridge: MIT Press. (1990)
- Luce, R.D & Raiffa,H. Games and decisiones. Dover. (1957)
- Mayer, R. Thinking, problem solving, congnition (2nd ed.). New York, NY: W.H.Freeman & Co. (1992)
- Michalewicz, Z & Fogel, D.B. How to solve it: Modern Heuristics. Springer Verlag. (1999)
- Newell, A. The knowledge level. Artificial Intelligence, 18. (1982)
- Newell, A. Unified Theories of Cognition. Harvard U.Press. (1990)
- Osherson D y Smith, E. (Eds.). Thinking an Invitation to Cognitive Science Visual Cognition and Action. Cambridge: The MIT Press. (1990)
- Osherson D y Smith, E. (Eds.). Thinking: An Invitation to Cognitive Science. Language. Cambridge: The MIT Press. (1990).
- Polya, G. How to Solve it. A New Aspect of Mathematical Method. Princeton: Princeton University Press. (1945)
- Raiffa, H. Analysis of Decisions under Uncertainty. Addisson Wesley. Reading (Mass.) (1973).
- Russell, S & Norvig, P. Artificial Intelligence: A Modern Approach. Prentice Hall. (1995)
- Simon, H. The Sciences of the Artificial. Cambridge: MIT Press. (1969)
- Springer, S. P. & Deutsh, G. Left Brain, Right Brain: Perspectives from Cognitive Neuroscience. New York, NY: W. H. Freeman and Company. (1997)

Las propiedades del conocimiento en la empresa

- Arcos, J. L., Plaza, E. - Learning and Reflection with Noos- . IIIA Report, Bellaterra. (1995)
- Arcos, J.L. - The Noos Representation Language- . Tesis, Universitat Politécnica de Catalunya. (1997)
- Badaracco, J.L The knowledge link: How Firms Compete Throug Strategic Alliances. Harvard Business School (1991)
- Bunnin,N & Tsui-James,E.P. (Eds.). The Blackwell Companion to Philosophy. Blackwell Publishers Ltd. (1996)
- Clark, K. B. & Fujimoto, T. Product Development Performance: Strategy, Organization and Change in the World Auto Industry. Boston: Harvard Business School Press (1991)
- Forbus & De Kleer. Building Problem Solvers. Cambridge: MIT Press. (1994)
- Lamberts, K. & Shanks, D. (Eds.). Knowldege, concepts and categories. Cambridge: MIT Press. (1997)
- Muñoz-Seca, B. - Training for Continuous Improvement in the Firms and its Operations- . Tesis doctoral, Universidad de Navarra. (1992)
- Newell, A. The knowledge Level. Artificial Intelligence, 18. (1982)
- Pérez López, J.A. Teoría de la Acción Humana en las Organizaciones: la acción personal. Madrid: Rialp. 1991
- Popper, Karl. The Logic of Scientific Discovery. Routledges. (1992)
- Prahalad & Hamel. The Core Competence of the Coorporation. Boston: Harvard Business Review. (1990)
- Rubinstein, A. Modeling bounded rationality. Cambridge: MIT Press. (1997)
- Schreiber et al. Knowledge Engineering and Management The CommonKADS Methodology. Cambridge: MIT Press. (2000)
- Wielinga, B., Van de Velde,W., Schreiber, G & Akkermans, H. Towards a unification of knowledge modelling approaches. In Second Generation Expert Systems. Ed. by David, J.M., Krivine,J.P & Simmons,R. Berlin. Springer Verlag (1993)

La gestión de proyectos

- Ancona, D et al. The comparative advantage of X-Teams. MIT Sloan Management Review, (spring). (2002)
- Cross, Rob, Nohria,N et al. Six Myths about informal networks. MIT Sloan Management Review, (spring). (2002)
- During, W. E. Project Mangement and management of innovation in small industrial firms. Technovation, (4). (1986)
- Fox, J. R. - Estimating the Cost of Large, Complex Projects- . Working Paper 1 784 064. Cambridge: Harvard Business School. (1986)
- Graham, R. J. Project Management: Combining Technical and Behavioral Approaches for Effective Implementation. Nueva York, NY: Van Nostrand. (1985)
- Karzner, H. & Tramhein, U. J. Project Management Operating Guidelines. Londres: Van Nostrand. (1986)
- Russell, S & Norvig, P. Artificial Intelligence: A Modern Approach. Prentice Hall. (1995)
- Sathi, A.; Fox, M. S. & Greenberg, M. Representation of Activity Knowledge for Project Management. IEEE Transactions on AI, Sep (5). (1985)
- Sathi, A.; Morton, T. E. & Roth, S. F. Callisto. An Intelligent Project Management System. The AI. Magazine, (winter). (1986)
- Schreiber et al. Knowledge Engineering and Management The CommonKADS Methodology. Cambridge: MIT Press. (2000)

El mundo de las operaciones

- Berry, L. On great Service. The Free Press. (1995)
- Biasca, R.; Paladino,M. Competitividad. Editorial Atlántida (Argentina)1991.
- Buffa, E. Dirección de las Operaciones. México: Limusa-Wiley. (1983)
- Carlsson, M. Aspects of Integration of Technical Functions for Efficient Product Development. R&D Management, 21(1), 55-66. (1991)
- Carlzon, I. El momento de la verdad. Asociación para el Progreso de la Dirección, Madrid. (1988)
- Clark, K. B.& Fujimoto, T. Product Development Performance: Strategy, Organization and Change in the World Auto Industry. Boston: Harvard Business School Press. (1991)
- Clark, K. B. & Wheelwright, S. L. El desarrollo de productos como ventaja competitiva. Harvard Deusto Business Review, 56(4), 72-84. (1993)
- Cyert, R. y March, J. Teoría de las Decisiones Económicas en la Empresa. México: Herrero Hermanos. (1965)
- Diaz, A. Producción Gestion y Control. Ariel Economía. 1993.
- Dumbleton, J. H. Management of High Technology Research and Development. Amsterdam: Elsevier. (1986)
- Fernandez-Sanchez, E. Direccion de la Produccion. Civitas.1993.
- Foster, R. Innovation. The Attackers Advantage. New York, NY: McKinsey. (1986)
- Grant, R. The Resource Based Theory of Competitive Advantage. Implications for Strategy Formulation. California Management Review (Spring), 114-135. (1991)
- Hamel, G. Bringing Silicon Valley Inside. Harvard Business Review, Sept-Oct. (1999)
- Hax, A. & Majluff, N. The Strategy Concept and Process: A Pragmatic Approach. Englewood Cliffs: Prentice Hall. (1991)
- Hayes, R. H., & Wheelwright, S. C. & Clark, K. B. Dynamic Manufacturing. Creating the Learning Organization. New York, NY: The Free Press. (1988)
- Heskett & Sasser. Service Breaktrhoughs. New York, NY: The Free Press. (1990)
- Hodson,W. (Eds.). Maynard´s industrial engineering handbook (4th ed.) McGraw Hill. (1992)
- Johne, F. & Snelson, P. Success Factors in Product Innovation: a Selective Review of the Literature. Journal of Product Innovation Management,5, 114-128. (1988)
- Nelson, R. & Winter, S. An Evolutionary Theory of Economic Change. Cambridge (Mass): Harvard UniversitY Pres. (1982)
- Porter, M. Competitive advantage: Creating and Sustaining Superior Performance. New York, NY: The Free Press. (1995)
- Quinn, J. B. Technological Innovation. Entrepreneurship and Strategy. Sloan Management Review. (1979)
- Riverola, J. Perspectivas de la dirección de operaciones. Revista de Economía, 7. (1990)
- Rosenthal, S. Effective Product Design and Development: How to Cut Lead-Time and Increase Customer Satisfaction. Irwin, Homewood. (1992)
- Rubinstein, A. Modeling bounded rationality. Cambridge: MIT Press. (1997)
- Simon, H. The Sciences of the Artificial. Cambridge: MIT Press. (1969)
- Skinner, W. Manufacturing: The Formidable Competitive Weapon. New York, NY:John Wiley & Sons. (1985)
- Taylor, FW. The Principles of Scientific Management. Dover Pubns. (1998)
- Von Neuman, J. Morgestern, O. The theory of Games. And Economic Behavior. Princeton U.Press (1947)
- Wheelwright, S. C. & Clark, K. B. Revolutionizing Product Development. New York, NY: The Free Press. (1993)

Las variables básicas de acción : Procesoos, Flujos y Capacidades

- Chew, W.; Clark, K. & Breshanan, T. - Measurement, coordination and learning in a multiplant network.- Working Paper. Harvard Business School (1989)
- Clark, K. - Knowledge, Problem Solving and Innovation in the Evolutionary Firm. - Harvard Business School Report. (1989)
- Couger J.D. Creative problem solving and opportunity finding. Decision Making and Operations Management. Boyd and Fraser Pub Co. (1995)
- Davenport, T.; Jarvenpaa, S., & Beers, M. Improving knowledge work processes. Sloan Management Review, 37 (Summer), 53-66. (1996).
- Dodgson, M. The Management of Technological Learning. Berliín: De Gruyter. (1991)
- Edosomwan, J. Integrating Innovations and Technology Management. New York, NY: Wiley Interscience. (1989)
- Forrester, J. W. Industrial Dynamics. Pegasus Communications (1961)
- Gilbreth, F. Motion Study. Hive Pub Co. (1972)
- Hammer, P. Business Process Reingenieering. Addisson Wesley, Reading, Mass. (1992)
- Larios, F. - Métodos tipo GRAI: para el análisis de procesos- , Documento de Investigación Universidad de Valencia. (1995)
- Riverola, J. & Muñoz-Seca, B. El análisis de procesos y la reducción del tiempo de servicio. Biblioteca IESE de Gestión de Empresas, Barcelona: Folio. (1997)
- Taylor, FW. The Principles of Scientific Management. Dover Pubns. (1998)
- Van Gundy, A. B., - How to Get the Idea that Leads to the Product- , The National New-Products Conference, Chicago, 8-9 de mayo. (1984)
- Wallace, R.H ; Stockenberg, J.E y Charette, R.N. A unified methodology for developing systems. New York, NY: McGraw Hill. (1987)

Las variables básicas de acción : Sistema de Información y Resolución de Conflictos

- Andreu, R. - Designing from Specifications- , Ph. D. Thesis. Sloan School of Management. MIT .(1980)
- Andreu,R. Ricart, J.; Valor,J. Estrategia y sistemas de informacion. Mac Graw Hill (1991).
- Anthony, R.; Govindarajan, V. Management Control Systems. MacGraw Hill/Irwin (2001)
- Beer, M. et al. Human Resource Management. New York, NY: Collier Mac Millan. (1985)
- Dretske, F. I. Knowledge and the flow of information. Cambridge, Massachusetts: MIT Press. (1981)
- Dyer, J.H. Collaborative Advantage: Winning Through Extended Enterprise Supplier Networks. Oxford University Press (2000)
- Fox,M.S. Constraint-Directed Search: A Case Study of Job Shop Scheduling. Morgan Kaufnann. (1985)
- Jaikumar, R., Bohn, R. The Development of Intelligent Systems for Industrial Use. Research on Technological Innovation, Management & Policy, 3, 169-211. (1986)
- Kerr, R. Knowledge based manufacturing management. Addisdon -Wesley (1990)
- Larios, F. - Métodos tipo GRAI: para el análisis de procesos- , Documento de Investigación Universidad de Valencia. (1995)
- Riverola, J. ; Andreu,R. Por que no funcionan los sistemas Integrados. Proceso de Datos(1982).
- Riverola, J. ; Andreu,R. Spags, un nuevo concepto. Proceso de datos (1982)
- Russell, S. & Norvig, P. Artificial Intelligence: A Modern Approach. Prentice Hall. (1995)
- Simon, H. The Sciences of the Artificial. Cambridge: MIT Press. (1969)
- Sommerville,I. Software Engineering. Addison-Wesley (2001)
- Wagner, H. Principles of Operations Reseach. Prentice Hall (1975)

Calidad y servicio

- Ashby, William Ross. An introduction to cybernetics. New York, NY: John Wiley & Son Ltd. (1956)
- Cole, R. E. The death and life of the american quality movement .Oxford University Press. (1995)
- Cole, R. E. Learning from the quality movement: what did and didn't happen and why?. California Management Review. 41(1). (1998)
- Deming, W. Improvement of Quality and Productivity through Action by Management. In Tushman and Moore (Eds.), Readings in the Management of Innovation. Ballinger, Cambridge, Mass. (1988)
- Garvin, D. A. Managing Quality. New York, NY: Free Press. (1988)
- Hauser, J., Clausing, D. The House of Quality. Harvard Business Review,6(mayo-junio), 63-73. (1988)
- Imai, M Kaizen: The Key To Japan's Competitive Success . Irwin; McGraw-Hill (1986)
- Juran, J. M & Grina, F. M. Quality Planning and Analysis: From Product Development through Use. New York, NY: McGraw-Hill. (1993)
- Juran, J. Juran on Planning for Quality. New York, NY: Macmillan. (1988)
- Maslow, A.H. Theory of motivation Psychology. Review,50, 370-396. (1943)
- Muñoz-Seca, B; Riverola, J. & Sprague,L. - A new way to define operations in the hotel industry- . IESE Research Paper, 34, Mayo. (1997)
- Shiba, S., Graham, A., Walden, D., A New American TQM. Four Practical Revolutions in Management. Portland: Productivity Press. (1993)

El inventario de conocimientos

- Arcos, J. L. & Plaza, E. - Learning and Reflection with Noos- , IIIA Report. Bellaterra. (1995)
- Alder, P. When the Knowledge is the Critical Resource, Knowledge Management is the Critical Task.In IEEE Transactions on Engineering Management,3, 87-94. (1989)
- Andreu, R.; Riverola, J.& Valor, J. - Proyecto Tecnolímpica 9- . Informe interno del IESE. (1991)
- Bohn, R. G. Measuring and Managing Technological Knowledge. Sloan Management Review,3 (1), 61-73. (1994)
- Heibeler, R. J. Benchmarking Knowledge Management. Strategy & Leadership, 30 (24) (Mar - Apr), 22-29. (1996)
- Glazer, R Measuring the Knower: Towards a theory of knowledge equity. California Management Review 40(3). (1998).
- Kolodner, J. L. Case-Based Reasoning. San Mateo: Morgan Kaufmann Publishers. (1993)
- Matchlup, F. Knowledge: It's creation, distribution and economic significance. Volume 1: Knowledge and Knowledge Production. Princeton, New Jersey: Princeton University Press. (1980)
- Riverola, J. - Análisis competitivo de la tecnología (ACT) - . Nota Técnica PN-3 IESE, Barcelona. (1992)
- Schneider, B. y Bowen, D. Winning the service game. Harvard Business School Press. (1995)
- Zack, M.H. Managing codified knowledge. Sloan Management Review, 40(4), (Summer), 45-58. (1999)

Aplicando conocimientos para la mejora de los momentos de la verdad

- Ashby, William Ross. An introduction to cybernetics. New York, NY: John Wiley & Son Ltd. (1956)
- Cohen, W.M., & Autry, D.A. Absorptive capacity: a new perspective on learning and innovation. Administrative Science Quarterly, 3, 128-152. (1990)
- Howard, W. & Guile, B. Profiting from Innovation, New York, NY: Free Press. (1992)
- Kogut, B. & Zander, U. Knowledge of the firm, combinative capabilities, and the replication of technology. Organization Science, (Aug), 383-397. (1992)
- Rosenhead, J ( ed) Rational analysis for a problematic world John Wiley (1989)
- Saaty, T.; Kearns, K.; Vargas, L. The Analytical Hierarquy Process Series: The Logic of Priorities/Analitical Planning. Rws Pubns, (1991)
- Van Gundy, A B. Techniques of Structured Problem Solving, New York, NY: Van Nostrand Reinhold venue. (1981)

La generación de conocimiento

- Abernathy, W. C. & Clark, K. B. Innovation: Mapping the Winds of Creative Destruction. Research Policy, l14, 3-22. (1985)
- Alder, H. The Right-brain Manager. London: Piatkus. (1993)
- Amabile T. How to kill creativity. Harvard Business Review, Sep-Oct. (1998)
- Argyris, C. Organizational Learning: A Theory of Action Perspective. Addisson-Wesley, Reading. (1978)
- Argyris C. Overcoming organizational defenses: Facilitating Organizational Learnig. Allyn & Bacon (1990)
- Argyris, C. Teaching Smart People How to Learn. Harvard Business Review, 6(3), 99-109. (1991)
- Argyris, C. Knowledge for action. San Francisco: Jossey-Bass. (1993)
- Boden, M.A. La mente creativa, mitos y mecanismos. Barcelona: Gedisa. (1994)
- Crawford, R. P. The Techniques of Creative Thinking. , Englewood Cliffs: Prentice Hall. (1954)
- Burgelman, R., Maidique, M., Strategic Management of Technology and Innovation, Irwin, Homewood, (1988).
- Dartnall, T. (Ed.). Artificial intelligence and creativity. Kluiwer Academic. (1994)
- De Bono, E. Lateral Thinking. Hardmondsworth :Penguin Books. (1977)
- De Bono, E. Serious creativity: Using the Power of Lateral Thinking to Create New Ideas. Advanced Practical Thinking. (1993)
- De Treville, S. - Disruption, Learning and System Improvement in JIT Manufacturing- . Thesis GSB, Harvard University. (1987)
- Doheny-Farina, S. Rhetoric, innovation, technology. The MIT Press. (1992)
- Finke, R. A.; Ward, T. B. & Smith, S. M. Creative Cognition. Theory Research and Application. Cambridge: MIT Press. (1992)
- Goldner, B.B. The Strategy of Creative Thinking. Englewood Cilffs: Prentice Hall (1962)
- Guilford, J. P. Cognitive Psychology with a Frame of Reference. San Diego: Edits. Publishers. (1979)
- Hamel, G. Bringing Silicon Valley Inside. Harvard Business Review, sept-oct. (1999)
- Holyoak, K. & Thagard, P. Mental Leaps. MIT Press. (1996)
- Kao, J. Jamming. Harper Business. (1996)
- Kim, S. H. Essence of Creativity: a Guide to Tackling Difficult Problems. New York, NY: Oxford University Press. (1990)
- Lumsdaine, E. & Lumsdaien, M. Creative problem solving. McGraw-Hill. (1995)
- MacKay, D.M. Information, Mechanism and Meaning. Cambridge: MIT Press. (1969)
- McFadzean, E. The Creativity Continuum : Towards a classification of creative problem solving tecniques. Creativity and Innovation Managemen,7(3), sept. (1998)
- Michalko, M. Thinkertoys. Ten Speed Press. (1991)
- Muñoz-Seca, B. - Training for Continuous Improvement in the Firms and its Operations- . Tesis doctoral, Universidad de Navarra. (1992).
- Nadler, G. & Hibino,S. Breakthrough thinking. Prima Punlishing. (1992)
- Nonaka, I. A. Dynamic theory of organizational knowledge creation. Organization Science, 5, (Feb), 14-37. (1994)
- Pérez López, J.A. Teoría de la Acción Humana en las Organizaciones: la acción personal. Madrid: Rialp. (1991)
- Ray, M.& Myers, R. Creativity in Business. Doubleday. (1989)
- Rickards, T. Problem Solving Through Creative Analisys. Essex, U. K.: Gower Press. (1974)
- Scott, G. The Empowered Mind: How to Harness the Creative Force Within You. Prentice Hall Trade. (1994)
- Turner, C.C. The creative process. Erlbaum: Lawrence. (1994)

Llevando el conocimiento a la excelencia del servicio

- Brassard,M. & Ritter,D. El impulsor de la memoria II . Goal/QPC. (1990)
- Bukowitz, W. R. & Williams, R. L. The knowledge management fieldbook. Prentice Hall. (1999)
- Fahey, L & Prusak, L. The eleven deadliest sins of knowledge management. California Management Review 40(3). (1998)
- Holland, J.; Holioak, K.; Nisbett, R.& Thagard, P. Induction. Processes of Inference, Learning and Discovery. Boston: MIT Press. (1986).
- Holland, J. et al. Induction: processes of inference, learning and discovery. MIT Press. (1989)
- Ingram, P. & Baum, J. A. C. Opportunity and constraint: Organizations learning from the operating and competitive experience of industries. Strategic Management Journal, 18, 75-98. (1997)
- Juran, J. Juran on Planning for Quality. New York, NY: Macmillan. (1988)
- Leonard-Barton, D. Implementation as Mutual Adaptation of Technology and Organization. Research Policy,1, 251-267. (1998 )
- Leonard-Barton, D. La fábrica como laboratorio de aprendizaje. Harvard-Deusto Business Review, 58(6), 46-61. (1988)
- Leonard-Barton, D., Wellsprings of Knowledge. Cambridge: Harvard Business School Publishing. (1995)
- Pfeffer, J. & Sutton, R. The Knowing-Doing Gap: How Smart Companies Turn Knowledge into Action. Harvard Business School Press. (2000)
- Quinn, R.E. & Cameron,K.S. ( Eds.). Paradox and information. Ballinger. (1988)
- Muñoz-Seca, B. & Riverola, J. Riqueza y conservación. La planificación de espacios naturales protegidos. Sevilla: Publicaciones de la Consejería de Medio Ambiente de la Junta de Andalucía. (1997)
- Shiba, S.; Graham, A. & Walden, D. A new American TQM. Portland, Oregon: Productivity Press. (1993)
- Vail, P. Learning as a way of being. Jossey-Bass. (1996)
- Wilson, D. & Sperberg, D. Pragmatics and Modularity. Pragmatics: a reader. Ed. by Steven Davis. New York: Oxford University Press, 583-595. First published in The Chicago Linguistic Society Parasession on Pragmatics and Grammatical Theory. Ed. by Anne M. Farley, Peter T. Farley and Karl-Erik McCullough. Chicago Linguistic Society, 1986. (1991)

Formación, información y participación

- Allen, T. Managing the Flow of Technology. Cambridge: MIT Press. (1977)
- Ancona, D et al. The comparative advantage of X-Teams. MIT Sloan Management Review, (spring). (2002)
- Andrew B. H. Firms as Knowledge Brokers: Lessons in pursuing continuous innovation. California Management Review 40(3). (1998)
- Argyris, C. Integrating the individual and the organization .Transaction Publishers. (1993)
- Bentley, T. The business of Training. McGraw Hill. (1990)
- Birell, N. D. & Gould, M.A. A Practical Guide for Software Development. Cambridge: Cambridge University Press. (1985)
- Brown, J.S. & Duguid, P. Organizational learning and communities-of-practice: Toward a unified View of Working, Learning and Innovation. Organization Science, 2(Feb), 40-57. (1991)
- Buckley, R. & Caple, J. Theory and practice of training. Kogan Page. (1990)
- Butler, A. S. Team Think: 72 Ways to Make Good, Smart, Quick Decisions in Any Meeting. New York, NY: Mc Graw Hill. (1996)
- Cross, R.; Nohria, N. et al. Six Myths about informal networks. MIT Sloan Management Review, (spring). (2002).
- Damanpour, F. Organizational Innovation: A Meta-Analysis of Effects, Determinants and Moderators. Academy of Management Journal, 3, 355-390. (1991)
- Davenport, Thomas H. & Prusak, Laurence. Working knowledge. Harvard Business School Press. (1998)
- DeMarco, T. & Lister, T. Peopleware: Productive Projects and Teams. Dorset House. (1987)
- Ellinger, A; Watkins, K. & Barnas, C. Responding to new roles: a qualitative study of managers as instructors Management Learning. Thousand Oaks. (1999)
- Escorsa, P. (Ed.). La gestión de la empresa de alta tecnologia. Ariel Economia. (1990)
- Garvin, D. A. Building a Learning Organization. Harvard Business Review, 71(4), 78-91, julio-agosto. (1993)
- Gary S. L. New product team learning: developing and profiting from your knowledge capital. California Management Review 40(4). (1990)
- Goldstein, I.L. Training and Development. San Francisco: Jossey-Bass (1989)
- Hodgetts, R.; Luthans, F. & Sang, M. New Paradigm Organizations. From Total Quality to Learning to World-Class. Organizational Dynamics, 22(3), 5-19. (1994)
- Honey P & Mumford, A. The learning Styles Helper´s Guide. Peter Honey Publications Limited. (1992)
- Huber, G. P. Organizational learning: The contributing processes and the literatures. Organization Science, 2(1), 88-114. (1991)
- Kanter, R. M. The Change Masters. New York, NY: Simon and Schuster. (1983)
- Knowles, M. and Associates. Andragogy in Action: Applying Modern Principles of Adult Learning. San Francisco, CA: Jossey-Bass Limited (1984).
- Langer, E. J. The Power of Mindful Learning. Reading MA: Addison Wesley (1998).
- Muñoz-Seca, B. & Silva Santiago, C. - Four Dimensions to Induce Learning: The Challenge Profile- A publicar.
- Nonaka I. & Konno N. The concept of - Ba- : building a foundation for knowledge creation. California Management Review 40(3). (1998).
- Payne, L. W. Unlocking an organization's ultimate potential through knowledge management. Knowledge Management in Practice, 31(1), apr-may. (1996)
- Pérez-López, J. A. & San Román, R. Enseñanza de economía a profesionales no economistas. Madrid: Fondo para la Investigación Económica y Social de la Confederación Española de Cajas de Ahorros. (1973)
- Purser, R. Redesigning the Knowledge Based Product Development Organization. Technovation, 11(7), 403-415. (1991)
- Quinn, J. B.; Anderson, P. & Finkelstein, S. Managing professional intellect: Making the most of the best. Harward Business Review, 74 (Mar), 71-82. (1996)
- Schein, E. H. Organizational Culture and Leadership. Londres: Jossey Bass Publishers. (1987)
- Schein, E. H. How Can Organizations Learn Faster?, The Challenge of Entering the Green Room. Sloan Management Review, 34(2), 85-92. (1993)
- Shank, R. Virtual Learning. A Revolutionary Approach to Building a High Skill Workforce. New York, NY: McGraw-Hill. (1997)
- Sherwood, J. J. Creating Work Cultures with Competitive advantage. Organizational Dynamics, 16(3). (1988)
- Torrance, P. Creative Ways of Teaching. Csstt Edition, Jeffrey Norton Pub. (1969)

Sistemas de información para la gestión del conocimiento

- Bradshaw, J. (Ed.). Software Agents. MIT Press. (1997)
- Davenport, T H. & Klahr, P. Managing Customer Support Knowledge. California Management Review, 40(3). (1998)
- Kolodner, J. L. Case-Based Reasoning. San Mateo: Morgan Kaufmann Publishers. (1993)
- Kuipers, B. Qualitative Reasoning. Cambridge:MIT Press. (1994)
- Leake, D.B. Cased Based Reasoning. Cambridge:MIT Press. (1996)
- Morik K. (Ed.). Knowledge representation and organization in machine learning Springer-Verlag. (1987)
- Oliff, M. (Ed.). Intelligent Manufacturing. Benjamin/Cummings. (1988)
- Rasmussen, J; Pejtersen, A.M & Goodstein, L.P. Cognitive systems engineering. Wiley-Interscience. (1994)
- Riesbeck, C. & Shank, R. Inside Case Based Reasoning. Hillsdale, NJ: Lawrence Erlbaum. (1989)
- Sage, P.: Large Scale Systems: Analysis and Design. Sistemas a Gran Escala: Análisis y Diseño. New York, NY: Prentice Hall. (1982)
- Schreiber et al . Knowledge Engineering and Management :The CommonKADS Methodology. MIT. (2000)
- Shank, R. Virtual Learning. A Revolutionary Approach to Building a High Skill Workforce. New York, NY: McGraw-Hill. (1997)
- Wallace, R.H.; Stockenberg, J.E. & Charette, R.N. A unified methodology for developing systems. New York, NY: McGraw Hill. (1987)
- Wright, P.K. & Bourne, D.A. Manufacturing Inteligence. Addison Wesley. (1988)